I had installed lastest backup pro on site running on one.com. The parameters do no longer work with the new version, as per your advise. I restored older version and all is fine. Can you let me know what the new parms should be for your latest version so I can test it?
#25402 Backup on one.com
Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information
Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a
Latest post by atolli on Friday, 24 June 2016 13:33 CDT
Monday, 20 June 2016 01:54 CDT
tampe125
Akeeba Staff
Hello Abraham,
to really understand what's going on (and why it is failing) I need to have the log of a failing backup.
Moreover, can you please post here the params you are currently using?
to really understand what's going on (and why it is failing) I need to have the log of a failing backup.
Moreover, can you please post here the params you are currently using?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Tuesday, 21 June 2016 09:46 CDT
atolli
This is the config file for one.com currently.
i need to install new version again and then I will run log file for you.
i need to install new version again and then I will run log file for you.
Tuesday, 21 June 2016 10:07 CDT
tampe125
Akeeba Staff
Ok, please attach the log file of the failing backup so I can investigate what's going on.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Tuesday, 21 June 2016 11:54 CDT
atolli
lastest message during backup. It hangs on first step
Backup Halted and Will Resume Automatically
The backup operation has been halted because an error was detected. However, Akeeba Backup will attempt to resume the backup. If you do not want to resume the backup please click the Cancel button below.
The backup will resume in 6 seconds
For your information, the last error message was:
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Backup Halted and Will Resume Automatically
The backup operation has been halted because an error was detected. However, Akeeba Backup will attempt to resume the backup. If you do not want to resume the backup please click the Cancel button below.
The backup will resume in 6 seconds
For your information, the last error message was:
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Tuesday, 21 June 2016 11:54 CDT
atolli
This is the log file
Wednesday, 22 June 2016 02:17 CDT
tampe125
Akeeba Staff
Sometimes Joomla forgets to copy all files.
Please install Akeeba Backup twice in a row, without uninstalling it, that should fix your issue.
Please install Akeeba Backup twice in a row, without uninstalling it, that should fix your issue.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 22 June 2016 08:08 CDT
atolli
Hi, installed twice, still same issue. What else can we try?
Wednesday, 22 June 2016 09:08 CDT
nicholas
Akeeba Staff
Manager
Please try creating a new backup profile and retry taking a backup with that profile. If that still fails please do send us the new backup log.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thursday, 23 June 2016 13:14 CDT
atolli
Created new profile, same thing however.
Friday, 24 June 2016 02:03 CDT
nicholas
Akeeba Staff
Manager
OK, now I am 100% sure what I'm seeing in the log. It tells me that you are missing some Akeeba Backup files.
First, let's see if that's because of a known Joomla issue. Sometimes (about 1 in 20) when you are updating a component and the new version has a different folder structure than the previous version Joomla forgets to copy some files. The direct result of that is that you end up with a broken installation. Please try installing Akeeba Backup twice in a row, without uninstalling it before or in between the installations. This will address this Joomla issue.
If this didn't work or if it only worked temporarily you have a host process or a script on your site which is deleting files. It's definitely not a new thing. Please read our article from December 2013 for more context. In this case you should check if you have installed any such script yourself and, if not, ask the host to take a look.
Having hundreds of clients hosted on one.com I suspect the problem is the former (Joomla issue on upgrade). Please let me know how my suggestions turned out for you.
First, let's see if that's because of a known Joomla issue. Sometimes (about 1 in 20) when you are updating a component and the new version has a different folder structure than the previous version Joomla forgets to copy some files. The direct result of that is that you end up with a broken installation. Please try installing Akeeba Backup twice in a row, without uninstalling it before or in between the installations. This will address this Joomla issue.
If this didn't work or if it only worked temporarily you have a host process or a script on your site which is deleting files. It's definitely not a new thing. Please read our article from December 2013 for more context. In this case you should check if you have installed any such script yourself and, if not, ask the host to take a look.
Having hundreds of clients hosted on one.com I suspect the problem is the former (Joomla issue on upgrade). Please let me know how my suggestions turned out for you.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Friday, 24 June 2016 12:30 CDT
atolli
Well installed twice again and no change. Should i deinstall and retry with one.com parms?
Friday, 24 June 2016 13:33 CDT
atolli
To provide update. After reinstall again i was told to run wizard. I did. Changed parms to one.com. Same problem. However I changed min execute from 0 to 1. And it WORKED!