Support

Akeeba Backup for Joomla!

#25252 Automated update problem via Download ID in Polish?

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Sunday, 26 June 2016 17:20 CDT

neticapl
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I can't update Akeeba Backup automaticaly via Donwload ID - in Polish translation.

After I set my Download ID in Akkeba options I try to auto-update and get error
=================================
Error connecting to the server: 403
Can't download package....
=================================

I use Polish language but when I switch to English everything works fine... yes I know is sound strange :) but I try it in two different sites.

Any idea why?

tampe125
Akeeba Staff
Hello,

do you have cache enabled on your site?
I suspect changing the language purged your site cache, therefore the correct Download ID is read and the update goes smoothly.
Can you please try to switch to Polish, manually purge the cache (or simply disable it) and then run the script again?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!