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Description of my issue:

Good Afternoon,

I am wanting to take a backup of my live website as I need to update Joomla 2.5 to 3.X. But while running the backup I got an 505 Ajax error code. I am wondering if I could some help solving this problem please. A zipped up version of the log file should be attached.

"Errors
Timeout while backing upError
There is already an issue with the backup engine saving its state. Please fix it before continuing.
Please try setting min execution time to 1, max execution time to 10 seconds (or if the PHP timeout is less than 10 seconds, use 75% of the PHP timeout), runtime bias 75%

Backup archive writing issuesError
Could not open archive file for append.
Please check if you have enough disk space, or if resources are being depleted or if you need to prevent system (Windows) backup and antivirus scanning while the backup takes place.

Post-processing engine and archive part sizeWarning
A post-processing engine is found, but no part size is set; this could lead to timeout issues
Set a part size inside backup profile configuration."

Kind Regards

Dale

HI Davide,

Thank you for your reply.

I have tried the settings you have posted above. Unfortunately I still received the Ajax 505 error code again.
I must admit I have not checked if we have enough disk space and i've been unable to find "set a part size".

Dale

Hi Davide,

Unfortunately, after trying max execution 3, minimum execution 7, runtime bias 50%, it still did not work. I received the same error.

So I contacted the hosts of the website who have only suggested that the issue could be a Windows Path problem. The website is hosted on a windows server if that could affect it in any way.

Kind Regards

Dale

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