Support

Akeeba Backup for Joomla!

#24905 backup process much slower after upgrade to 4.6.1

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by andrekoehler on Friday, 08 April 2016 15:20 CDT

Friday, 08 April 2016 05:22 CDT

andrekoehler
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Did you make any changes since version 4.4.3 which would cause a much slower backup process ? Some days ago, I updated from Akeeba version 4.4.3 to 4.6.1 ... I have 6,2 GB of data to backup and a Intel(R) Xeon(R) CPU E5-2670 v3 @ 2.30GHz (8 cores)

In the old version 4.4.3 (Joomla 3.4.6), backup has been finished in round about 4 minutes and 30 seconds. After the upgrade to version 4.6.1 and Joomla 3.5.1, backup needs round about 15 minutes ! This has not been changed for the last 3 days. Other Joomla installations which are still on Akeeba Backup version 4.4.3 and Joomla 3.4.6, the backup time is still the "good one".

Now, I'm hesitating to upgrade my other Joomla installations to Akeeba version 4.6.1, because I won't see my installation's backups much slower.

Any hints?

Friday, 08 April 2016 06:00 CDT

nicholas
The actual time to run the backup and upload files to remote storage has not changed. What changed is what is being displayed in the Manage Backups page.

Due to a stupid bug that I introduced about two years ago (oops!) only the time to take the backup was being reported, in your case about 4:30 minutes. The time it took to upload the backup archive to remote storage, in your case another 10 minutes and change, was not recorded anywhere. Basically, I had mistyped a single character :/

It sounds like a pointless display bug but it was actually causing another interesting issue. People who want to set up a CRON job with a third party tool, such as WebCron, were told to use that displayed time to gauge the CRON timeout. Can you guess what happens when your backup takes a minute to complete but ten minutes to upload? Yes, they reported that the CRON job timed out as it was "mysteriously" taking way too long.

So, Akeeba Backup 4.6.1 fixed this display bug. Now the backup duration displayed is the total amount time it takes to backup your site and upload your backup archives to remote storage.

TL;DR Your backups take exactly as long as they did before. We were displaying a misleadingly low amount of time in previous versions because of a bug. Now we display the real amount of time which is higher (but absolutely accurate!).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 08 April 2016 15:20 CDT

andrekoehler
Thank you for this answer! I understand this. You can close this ticket.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!