Support

Hi.
We purchased PRO to have FTP upload of several websites.
For some, hosted at netsons.com, the configuration and upload went fine. For others, hosted at aruba.it, we cannot manage FTP upload to work. The connection test is successful, but the upload fails. Sadly even with debug logging, no reason is given for the failed transfer.
We tried disabling passive FTP but same result. And even splitting file size to 10M doesn't change a bit, the upload always fails.

How can we figure out what's wrong?
thanks

[160314 11:55:44] ====== Starting Step number 25 ======
[160314 11:55:44] Kettenrad :: Ticking the domain object
[160314 11:55:44] Akeeba\Engine\Core\Domain\Finalization::_run() Running built-in method run_post_processing
[160314 11:55:44] Loading post-processing engine object (ftp)
[160314 11:55:44] Beginning post processing file <root>/administrator/components/com_akeeba/backup/site-www.domain.it-20160314-115411.jpa
[160314 11:55:44] Akeeba\Engine\Postproc\Ftp:: Connecting to remote FTP
[160314 11:55:44] Akeeba\Engine\Postproc\Ftp:: Starting FTP upload of <root>/administrator/components/com_akeeba/backup/site-www.domain.it-20160314-115411.jpa
[160314 11:55:54] Failed to process file <root>/administrator/components/com_akeeba/backup/site-www.domain.it-20160314-115411.jpa
[160314 11:55:54] Error received from the post-processing engine:
[160314 11:55:54] Uploading <root>/administrator/components/com_akeeba/backup/site-www.domain.it-20160314-115411.jpa has failed.
[160314 11:55:54] Not removing processed file <root>/administrator/components/com_akeeba/backup/site-www.domain.it-20160314-115411.jpa
[160314 11:55:54] Akeeba\Engine\Core\Domain\Finalization::_run() Running built-in method kickstart_post_processing

Ho incollato nel ticket la parte relativa all'upload. Il resto del backup funziona, i file vengono generati in locale sul sito, ma non vengono trasferiti.

Eccolo

ri-ecco

anche abbassando a 5M l'errore rimane. su Dropbox l'upload è andato a buon fine.

Sto facendo un po' di debug con Aruba, ma non so se sia effettivamente lato loro il problema.
Facendo FTP da Aruba verso il sito stesso l'upload va ovviamente a buon fine. Facendo l'upload verso il nostro sito esterno, con la dimensione file ridottissima, alcuni vanno (pochi) ed altri no (la maggior parte). Ho messo il server di FTP in debug e questo è l'output.

File trasferito:
Apr 7 15:25:59 demo pure-ftpd: ([email protected]) [INFO] New connection from 62.149.143.144
Apr 7 15:25:59 demo pure-ftpd: ([email protected]) [DEBUG] Command [user] [yetopenesteticaviva.it]
Apr 7 15:25:59 demo pure-ftpd: ([email protected]) [DEBUG] Command [pass] [&lt;*&gt;]
Apr 7 15:25:59 demo pure-ftpd: ([email protected]) [INFO] yetopenesteticaviva.it is now logged in
Apr 7 15:25:59 demo pure-ftpd: ([email protected]) [DEBUG] Command [cwd] [/]
Apr 7 15:25:59 demo pure-ftpd: ([email protected]) [DEBUG] Command [type] [I]
Apr 7 15:25:59 demo pure-ftpd: ([email protected]) [DEBUG] Command [port] [62,149,143,144,188,54]
Apr 7 15:25:59 demo pure-ftpd: ([email protected]) [DEBUG] Command [stor] [/site-www.esteticaviva.it-20160407-145446.j55]
Apr 7 15:26:01 demo pure-ftpd: ([email protected]) [NOTICE] /backup-dati/siti_akeeba/esteticaviva.it//site-www.esteticaviva.
it-20160407-145446.j55 uploaded (5242880 bytes, 2585.56KB/sec)
Apr 7 15:26:01 demo pure-ftpd: ([email protected]) [DEBUG] Command [quit] []
Apr 7 15:26:01 demo pure-ftpd: ([email protected]) [INFO] Logout.

File NON trasferito:
Apr 7 15:26:06 demo pure-ftpd: ([email protected]) [INFO] New connection from 62.149.143.144
Apr 7 15:26:06 demo pure-ftpd: ([email protected]) [DEBUG] Command [user] [yetopenesteticaviva.it]
Apr 7 15:26:06 demo pure-ftpd: ([email protected]) [DEBUG] Command [pass] [&lt;*&gt;]
Apr 7 15:26:06 demo pure-ftpd: ([email protected]) [INFO] yetopenesteticaviva.it is now logged in
Apr 7 15:26:06 demo pure-ftpd: ([email protected]) [DEBUG] Command [cwd] [/]
Apr 7 15:26:06 demo pure-ftpd: ([email protected]) [DEBUG] Command [type] [I]
Apr 7 15:26:06 demo pure-ftpd: ([email protected]) [DEBUG] Command [port] [62,149,143,144,179,126]
Apr 7 15:26:06 demo pure-ftpd: ([email protected]) [DEBUG] Command [stor] [/site-www.esteticaviva.it-20160407-145446.j56]
Apr 7 15:26:12 demo pure-ftpd: ([email protected]) [DEBUG] Command [quit] []
Apr 7 15:26:12 demo pure-ftpd: ([email protected]) [INFO] Logout.

Purtroppo lato server vedo solo che viene richiesto l'upload (stor) ma poi non va avanti. Il server FTP ha delle restrizioni sulle porte passive utilizzabili, potrebbe creare qualche problema ad Akeeba? Con altri siti che usano lo stesso FTP e la stessa versione di Akeeba però non ho problemi.

E' possibile abilitare il debug dell'ftp su akeeba?

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