Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I am using an addon domain at SiteGround which requires an "@" sign in the user name. When I attempt to run the download, it logs the following message:

ERROR:
Could not download /volumes/DroboData/MyBackups/websitebackups/allsaintsmission.org/site-www.allsaintsmission.org-20160221-145133.jpa -- 6 : Could not resolve host: msneadfamily.com:########@us9.siteground.us

The actual string (with passwords blocked) in the script is:

--dlurl="ftp://[email protected]:########@us9.siteground.us:21/administrator/components/com_akeeba/backup" --delete

Using this url in a browser window yields the expected directory listing result.

I noted a post from 2011 that said you didn't support "@" in user name but had a new release available that fixed it. Is this support still only in the beta version mentioned then? or should it be in the current release?

David,
I am using cURL. Running shell script on my desktop, here is full script:

#!/bin/sh
cd /Users/mks/bin/
php remote.phar --action=backup --host=http://www.allsaintsmission.org --secret=### --profile=1 --download --dlmode=curl --dlpath="/volumes/DroboData/MyBackups/websitebackups/allsaintsmission.org" --dlurl="ftp://[email protected]:####@us9.siteground.us:21/backups" --delete  > /Users/mks/Sites/backup_logs/allsaintsmission.log

I do also have admin tools installed and the Block access from specific user agents is set to No.

I tried it with the .htaccess renamed with the same result.

By the way, I did find a work around by using an ftp user for the root domain so this is not particularly urgent.

OK, thanks.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.