Akeeba Backup for Joomla!

Thursday, 18 February 2016 04:19 CST

crash3903

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I am moving my site from heart Internet to Siteground and I constantly get the following error towards the end

AN ERROR OCCURED

Unexpected token )

I don't know where the log file is to upload it

Thanks for any help

Regards

Mark

Thursday, 18 February 2016 08:07 CST

tampe125

Hello Mark,

such error means that the backup archive is corrupted.
Please try to download the archive from your site using FTP in binary mode and try again.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 18 February 2016 08:21 CST

crash3903

Hi Davide

Thanks for the reply

I am using Dropbox to store the backups so would i need to bring the file back to my server then ftp it to my local folder?

Thanks

Mark

Thursday, 18 February 2016 08:33 CST

tampe125

mhm... in this case it means that the archive is really corrupted.
This happens when during the backup process a file gets truncated: when we start its size is (for example) 100Kb, then it shrinks. This will change the whole offset, corrupting your backup archive.
Do you have any chances to create a new backup? To be sure that this kind of errors won't happen again, you should enable the option Archive integrity check inside the configuration page. In this way Akeeba Backup will try to extract the archive without creating any file and notify you if any error occurred.

Moreover you should try to identify the file that caused such problem and exclude it from the backup.
To do so, you should open the Kickstart.php file and uncomment (remove the two double slashes) the following line:

//define('KSDEBUG', 1);

In this way Kickstart will produce a debug file.
Please attach it here (zip it first), the latest lines will report the name of the corrupted file.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 18 February 2016 08:40 CST

crash3903

Thanks Davide

I'll do that and come back to you

Regards

Mark

Saturday, 19 March 2016 18:20 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2016-03-19 18:20 CDT

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