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Akeeba Backup for Joomla!

#24225 Alice told me to paste something into a ticket

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Thursday, 18 February 2016 17:20 CST

nyocca
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Alice, the Akeebabackup troubleshooter not the famous English schoolgirl who went down a rabbit hole, asked me to give you something, and here it is:

------ BEGIN OF ALICE RAW OUTPUT -----
Additional database - Wrong access details
Could not detect the used profile, test skipped

Additional database - Joomla database inclusion
Could not detect the used profile, test skipped

------ END OF ALICE RAW OUTPUT -----

Albeit brief, surely those words are very significant.

I have no words to follow those, and bid adieu and thank you to my dearly appreciated maker of the world's leading backup solution and so much more, really, you are great.

So thanks for all of the hard work, thanks for asking for more work, and of course thanks for not blaming the messenger when he brings the message,

Nick Yocca
Happy Customer Deluxe

tampe125
Akeeba Staff
Hello Nick,

I guess you did that because your backup failed, right?
Could you please give us more info, attaching the failed backup log?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

nyocca
I asked Alice just because I could.
When I backed-up, that was successful.
I saw a Warning error, and the message with it was empty. I saw the same thing each time I backed up recently, except the first time I backed up after I recently upgraded to the current Joomla version.
My setting in Akeebabackup for logging is to include only errors, and the log file was empty for this backup.

tampe125
Akeeba Staff
Please change the log level to "All information and debug" and try again, you should be able to see everything.
For your information, the Warning box at the bottom of the progress bar is always displayed, that's where errors and warnings (if any) are displayed.
As last notice, please run ALICE only if your backup is not working: sometimes there are false positives, so run ALICE only if you get any error, otherwise you'll chase "ghost" errors.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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