Support

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Description of my issue:
I'm still having lots of problems getting Akeeba Backup to run smoothly on Siteground hosted sites unfortunately (since they are our recommended supplier and lots of out clients use them!) Mostly it's related to timeout issues, either when running the backup or post-processing it (it sends the files to our NAS device via FTP) and no matter how much I try and tweak things it just seems to fail a lot whereas with pretty much every other host (even crappy ones included) there is almost never an issue and I never need to spend time tweaking AB after an autoconfig.

I've used ALICE and tried to adjust the part sizes plus the run bias and the various other settings you recommend in other support threads I've read. One site in particular is problematic, it's about 360mb in total and I've tried bringing the part sizes down to 50mb without much joy. It gets to about 74% then sits on the waiting Last Server REsponse, hits 60 seconds then halts and attempts to resume but then times out again.

It's really frustrating as I know how good Akeeba is and the options are there to adjust for this sort of thing but so far I've just not found the proper combo to work with Siteground servers. Their servers seem really good for the most part but this side of things has always been very problematic.

Any ideas what I can try?

Hi Davide

As you might expect, when I reduce the part size then often I'll get a couple of files from the split archive but not all of them (if the timeout happens partway through the transfer process) however in the example mentioned above from the backups I've been trying to run today it doesnt' get as far as the post-processing, it times out when running the backup itself (so it doesn't get to the point where there is anything to transfer).

I've already been bounced around by Siteground who say there are no issues with them and nothing that should stop it being transferred properly (don't you guys host with Siteground?) also there are no IP restrictions or DDNS on the NAS box as far as I'm aware and with pretty much every other host it runs without issue using exactly the same settings (which I know means it's not Akeeba that is the problem, as such, however something is obviously not right).

It's not like Siteground have crappy servers but I just don't get why running a backup on their servers is so problematic and even reducing the part size to 10mb doesnt' seem to help - just tried it again and getting the gateway error. I also tried to see if there was perhaps a file which was causing the backup to break but it seems to halt at different points.

hi Davide

Thanks for the guidance - the only thing is that as mentioned before I'm having trouble getting the backup to even complete in some cases, so errors *prior* to the transfer. We've got a fibre connection in the office (speeds of 50mb down and 15mb up) and the transfer runs without issue from other servers even for sites which are much bigger and aren't being split into chunks.

In regards the CLI script, do you have a guide somewhere on how to do that and also what might that show us?

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