Support

Hi,

I have set a cron job for each of my sites which starts a full backup every day. The backup files are stored remotely, on my Amazon S3 account. This was working quite ok for a long time, but now I noticed that on one site the .jpa file is missing in all backups that were made after a given date. I have about 60 sites running and I did not yet find another site with this issue but did not check them all.

The jpa is also missing when I start the backup from the back end using the same profile (remote storage on S3).

When I start a backup from the back end using the default profile (storing the backup on the live site disk space) then the result is ok.

Hope you can help me find the solution, as these back ups are useless now. A log file is included.


Thanks, Frits

Hi Nicholas,

I thought that I already did upload the zipped log file. Trying once more now.


Frits

I've put it up now at this location: http://www.oorzaak.nl/tmp/Akeeba_Backup_Debug_Log.txt.zip

Frits

Hi Nicholas,

"Disable multipart uploads" did the trick indeed. Thanks!

For your information, as you wrote that from the log file you could see that the .jpa files were uploaded as well: I checked this in two ways. At first, I tried to restore the backups from S3 to a local test location. In the Kickstart dialog window, the backups did not show up as being available on S3. Because of this, I viewed my S3 bucket directly and found out that for each daily backup only the numbered parts (.j01 and on) were present and no .jpa files. So it looks like AkeebaBackup did try to upload the files but they never arrived, and neither did AkeebaBackup receive any feedback about the files not arriving.

Up to the 22st of october all files including the .jpa type were uploaded without a problem. So something must have changed after that date - be it in AkeebaBackup, Amazon S3 or in the Siteground hosting. I am quite sure that I did not deliberately make any changes in the setup.

Well, it is solved now. And also we've learned that one should check the backup system one in a while!


Thanks for your help,

Kind regards,

Frits

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