Support

Akeeba Backup for Joomla!

#23694 Error with backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 12 December 2015 17:20 CST

Wednesday, 11 November 2015 13:05 CST

patoushka
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I receive this message when I make a Backup.
---------------------------------------------------------
The backup operation has been halted because an error was detected.
The last error message was:

AEAbstractDump :: Database Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'OPTION SQL_BIG_SELECTS=1' at line 1 SQL=SET OPTION SQL_BIG_SELECTS=1
---------------------------------------------------------

The website has changed of hosting by someone else. So I don't understand what cause this and I didn't found any information about that on your tickets.

Any idea what cause this and how to resolve that?


Thanks,

Wednesday, 11 November 2015 13:08 CST

patoushka
This is the log file I downloaded from the "View log" section.

Thursday, 12 November 2015 02:26 CST

tampe125
Hello Patrick,

the problem is caused by your host that does not allow the following query: SET OPTION SQL_BIG_SELECTS=1
You should contact them and them support.
For your information, we already applied a workaround for this issue in a newer version of Akeeba Backup, that's another reason to update.

Speaking of which, you are running a very old and insecure version of Joomla 2.5. The best thing would be to upgrade to version 3.4.5, however if you can't do that, you should at least update to the latest version of Joomla 2.5

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 12 December 2015 17:20 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2015-12-12 17:20 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!