Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I cannot install Akeeba. I upgraded the original Joomla version 1.7.3 to 2.5.28. After reading the support documents that seemed like a common problem. I walked through the steps on all recommended support pages but nothing has worked so far.

I get this error. Component Install: Custom install routine failure

I tried it through both manual installation and the installation tool in Joomla, uploaded an unzipped version and tried to install it from a directory.

I have searched Joomla's support library for solutions but have been unable to find one that works.

I purchased the pro version a little while ago to move a site to a new server. I cannot move forward with this project until I install Akeeba.

The newest versions of Akeeba Backup no longer support the Joomla! 2.5 series, which is end of life. The last version that worked on 2.5 was 4.1.2, available here: https://www.akeebabackup.com/download/akeeba-backup/4-1-2.html.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.