Support

Akeeba Backup for Joomla!

#23456 Transfer Archive to OneDrive is broken

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 13 November 2015 17:20 CST

simondavies315
URL: https://jessiealma.uk

I have configured the Authentication and have an Access Token and Refresh Token

Upload of your archive failed.

The upload session for remote file jessiealma_backup/site-jessiealma.uk-20151014-053004.jpa cannot be created

tampe125
Akeeba Staff
Hello Simon,

could you please attach the log of the failed backup?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

simondavies315
The backup is successful but the Post Processing upload to OneDrive fails

simondavies315
Here is the log file in case it helps. These look like the lines you are looking for:

[151013 23:30:38] Beginning post processing file <root>/administrator/components/com_akeeba/backup/site-jessiealma.uk-20151014-053004.jpa
[151013 23:30:38] Akeeba\Engine\Postproc\Onedrive::Akeeba\Engine\Postproc\Onedrive::initialiseConnector - Validating the OneDrive tokens
[151013 23:30:40] Akeeba\Engine\Postproc\Onedrive::Akeeba\Engine\Postproc\Onedrive::initialiseConnector - OneDrive tokens were refreshed
[151013 23:30:46] Akeeba\Engine\Postproc\Onedrive::Akeeba\Engine\Postproc\Onedrive::processPart - Using chunked upload, part size 10485760
[151013 23:30:46] Akeeba\Engine\Postproc\Onedrive::Akeeba\Engine\Postproc\Onedrive::processPart - Trying to remove existing file by the same name (jessiealma_backup/site-jessiealma.uk-20151014-053004.jpa)
[151013 23:30:46] Akeeba\Engine\Postproc\Onedrive::Akeeba\Engine\Postproc\Onedrive::processPart - Creating new upload session
[151013 23:30:47] Failed to process file <root>/administrator/components/com_akeeba/backup/site-jessiealma.uk-20151014-053004.jpa
[151013 23:30:47] Error received from the post-processing engine:
[151013 23:30:47] The upload session for remote file jessiealma_backup/site-jessiealma.uk-20151014-053004.jpa cannot be created
[151013 23:30:47] Not removing processed file <root>/administrator/components/com_akeeba/backup/site-jessiealma.uk-20151014-053004.jpa

I've tried multiple chunk sizes and even changing the directory from /jessiealma_backup to / (The root) but it still fails. This feature is definitely broken.

tampe125
Akeeba Staff
Can you please try to remove the option Chunk upload from the post processing engine and take another backup?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

simondavies315
This works successfully. I should have thought of this :) Please make a note to remove or Blank out the Chunk upload option for OneDrive. Thank you for your help. You make very good extensions. I work in Computer Security for the largest Computer Security firm in the UK and Admin Tools is excellent at preventing website attacks such as SQLi and XSS. People really target my other website www.engetsu-consulting.com

tampe125
Akeeba Staff
Sadly that seems to be a random issue: sometimes the remote server accepts chunked uploads, sometimes not (but usually they did). I think you just draw the short stick.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!