Akeeba Backup for Joomla!

#23206 install fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

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PHP version

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Akeeba Backup version

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Latest post by nicholas on Wednesday, 02 September 2015 13:04 CDT

Wednesday, 02 September 2015 11:53 CDT

jeffseaver

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi - I dont understand how to get support for WordPress Pro, youre support page has no New Tickets

The software will not install

Wednesday, 02 September 2015 13:04 CDT

nicholas

Hello Jeff,

Akeeba Backup for WordPress Professional downloads and support are only provided to subscribers with a BACKUPWP subscription. You currently have an ESSENTIALS subscription which only gives you access to Akeeba Backup for Joomla! and Admin Tools for Joomla!.

Seeing your subscription and download history it appears that you made a mistake when renewing. You should have bought an AKEEBABACKUP (for Joomla!) and BACKUPWP (for WordPress) subscription. Would you like me to apply that change in your subscriptions without further charge? You will no longer be able to download Admin Tools for Joomla!.

If you do not wish me to make the change then you need to purchase a BACKUPWP subscription as well.

Please let me know of your decision. I'm here to help you :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
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