Akeeba Backup for Joomla!

Monday, 31 August 2015 06:03 CDT

cynapse

Hi, after serveral adjustments in the last weeks, extracted from other tickets in your support system and troubleshooting documents I get Akeeba Backup work, when I doing manual backups triggered over the webinterface and manual backups by command line. Only the command line cron backup fails.

For the successful command line backup I use the identical command than for the cron job.

It seems to be a time out error, but how can I go around this? max_execution_time is set to 50.000 and there shoud no be differnce between command line backup and command line cron backup.

Greets, Goetz

Monday, 31 August 2015 07:35 CDT

tampe125

Hello Goetz,

what is the maximum execution time of Akeeba Backup? You can find this value inside the Configuration page.
Please run the configuration wizard once again, since it will try to set the correct execution time.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 31 August 2015 08:05 CDT

cynapse

Hi Davide,

I try all in the other tickets and the documentations recomended execution time combinations. Also I try the values out of the wizard. Actually the only combination that works for me as described for manual initiared backup is:

Minimum execution time: 1
Maximum execution time: 14
Execution time bias: 80

Greets, Goetz

Monday, 31 August 2015 08:11 CDT

tampe125

Can you please get in touch with your hosting?
I suspect they automatically kill a process that is taking too much to completed. Looking at your logs, it is taking more than 6 minutes.
With the manual backup you don't have any problems since the page refreshes and the timer gets "reset".
If they can't change it, I think you'll have to use wget to perform your automated backups.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 31 August 2015 08:36 CDT

cynapse

Is it possible that there is a difference for the hosting system between execute the php script manually by command line and run the script by crontab?

Monday, 31 August 2015 08:52 CDT

tampe125

Maybe, you should contact your host for further details.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 31 August 2015 10:20 CDT

cynapse

Finally I use the alternate backup script (akeeba-altbackup.php). Now it works with cron. You can close the ticket. Thank you.

Monday, 31 August 2015 10:25 CDT

tampe125

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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