Support

Akeeba Backup for Joomla!

#23109 Post processing

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 07 August 2015 12:24 CDT

Friday, 07 August 2015 02:43 CDT

ejtnaj
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hey, Still missing the post processing option in this version. Where can i find this? Regards, Jan

Friday, 07 August 2015 04:15 CDT

nicholas
You need to upgrade to Akeeba Backup Professional. You currently have Akeeba Backup Core (the free version) installed. Please follow the instructions in the "Upgrade from Core to Professional" video tutorial.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 07 August 2015 04:25 CDT

ejtnaj
Hi
The akeeba dashboard says "Akeeba Backup Professional 4.3.1 (2015-08-06) " ??
Regards,

Friday, 07 August 2015 12:24 CDT

nicholas
The screenshot you posted is definitely from the Core release. Most likely Joomla! screwed something up?

First try installing the Pro version's ZIP file package twice in a row, without uninstalling it before on in between.

If this doesn't help export your backup profiles (from the Profiles page) and keep a copy of any backups on your server. Then uninstall Akeeba Backup completely, install the Pro version and import your backup profiles (again from the Profiles page).

PS: We'll be closed next week for summer vacations. If you still can't get it to work please email me. I will hopefully see your email sometime in the evening / night and reply to you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!