Support

Akeeba Backup for Joomla!

#23041 upgrade akeeba backup fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by [email protected] on Tuesday, 04 August 2015 07:54 CDT

Tuesday, 28 July 2015 08:30 CDT

[email protected]
I get this error when I try to upgrade akeeba backup

JLIB_INSTALLER_ERROR_DOWNLOAD_SERVER_CONNECT
Package download failed: https://www.akeebabackup.com/component/ars/?view=download&id=3118&dummy=my.zip

Tuesday, 28 July 2015 08:41 CDT

nicholas
You are running an old and no longer supported version of Joomla!. The last Akeeba Backup version for your Joomla! and PHP version is 4.1.2.

Please download the ZIP package from the link above and install it on your site without uninstalling your existing version of Akeeba Backup. This will perform the upgrade to Akeeba Backup 4.1.2.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 04 August 2015 07:54 CDT

[email protected]
Thanks everything is ok now.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!