Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

my issue is that when i attempted to extract the files through the kickstart it gave me the error:
"akeeba Invalid header in archive file, part 1, offset 0" at first i didnt think much of it so i tried it at least 3 times and kept getting this message, however when i opened the site on a different browser it went to "installation/index.php" page, so i wanted to ask if anyone has encountered this before and if there are some issues that can occur from restoring the site even thought this issue was present at first?
thank you for the help

Kickstart is just the extractor, when everything is extracted, it hands off control to the installer. The installer is embedded inside the archive. If the process is interrupted, when you try to visit the site you will be redirected to the installer. As long as the /installation folder exists, you are redirected.

The danger is that if not all the files were extracted, some parts of the site may not work. The installer code and database are extracted first, then the remainder of the site files. That error message usually indicates a corrupt archive. That can happen during the backup if a file (usually a log file) changes size while it is being archived. It can also happen while the file is being moved from server to local, etc.

Just a wild guess, this archive is multiple parts and the error occurred in the second part of the archive. I think some of the site files are missing. You can re-download the archive using FTP, in binary mode. Binary is important, ASCII will corrupt the archive, Auto makes your FTP client guess. If the archive was damaged in transit, that should solve the problem.

thank you for the support, i will try as instructed here