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Akeeba Backup for Joomla!

#22904 BACKUP FAILED

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Friday, 03 July 2015 06:11 CDT

Friday, 03 July 2015 03:08 CDT

sdhakad
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

i have Akeeba Backup Professional installed. When i start backup, it halts at 74% and then after some time, it throws below error. Can you please help. Let me know the mail id on which i can share the Admin Login details. The log files are almost empty, though attached.

========

BACKUP FAILED
The backup operation has been halted because an error was detected.
The last error message was:
AJAX Loading Error
HTTP Status: 404 (Category not found)
Internal status: error
XHR ReadyState: 4
Raw server response:
404
PAGE NOT FOUND
The Page you are looking for doesn't exist or an other error occurred.
Go back, or head over to Yogapeace to choose a new direction.
Please click the 'Analyse Log' button below have Akeeba Backup analyse its log file for further information.

========

Thanks, Sharat

Friday, 03 July 2015 03:22 CDT

tampe125
Hello Sharat,

first of all change the debug level inside Akeeba Backup configuration page and set it to All info and debug, then try to take a backup once again.
After that, please attach the new log to the ticket, so I can understand what's going on.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 03 July 2015 05:24 CDT

sdhakad
Thanks. Please find the attached as Log File and screenshot for your reference.

Friday, 03 July 2015 05:53 CDT

sdhakad
Hello Davide. The backup got completed. Many Thanks.

Friday, 03 July 2015 06:11 CDT

tampe125
Well... I was going to reply you with this post, but I saw that you already fixed your issue.
Anyway, I'll leave it here for reference.

Please try selecting JPA as archive format.
Moreover I can see you have several large files included in your backup, please exclude them (you can see the list inside ALICE report).
Try again and please post here the new log (if it fails).

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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