Support

Akeeba Backup for Joomla!

#22441 Command line backup stopped working

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Friday, 10 April 2015 02:57 CDT

user67819
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I have been running a command line backup for a few years without issue and then last month it started returning a 'Failed' notification.

When I run a test on the 'cron' it connects and the website stats 'command line backup running' but then after 5mins or so it then stops and states 'failed'

I thought at first it was a program error so was expecting a manual backup to give the same 'failed' note, but that does work OK.

As my cron is connecting correctly what else could be the cause of this please?

Thanks

Darren

tampe125
Akeeba Staff
Hello Darren,

can you please attach the log file of such failed backup?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!