Support

Akeeba Backup for Joomla!

#22434 Restore to Test Site Fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 10 April 2015 01:42 CDT

Wednesday, 08 April 2015 23:07 CDT

petekuhn
I have done this countless times, and it has always worked before. We have a live site and a test site. Periodically, we refresh the live site to the test site using Akeeba Backup.

This time it didn't work. No error messages in the restore, but when I tried to access the site (front-end or back-end), the browser didn't go to the site, but gave me a SAVE dialog (to download some php file that is not in my base directory).

Based on error messages in Akeeba, I had recently upgraded PHP to 5.5, but I set it back to 5.4 to see if this was the problem, and it wasn't.

I do local backups on the test site (Akeeba 4.1.2), and I'm able to restore them.

Thursday, 09 April 2015 01:29 CDT

nicholas
This is actually unrelated to our software and has to do with your .htaccess file. I have already documented it since a long time ago (seven years or so). Look under ".htaccess directives" on that page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 09 April 2015 18:57 CDT

petekuhn
Thanks so much for the pointer - worked like a charm. I have no idea why I was able to do the refresh at other times without regenerating .htaccess, but now it's part of the process.

Friday, 10 April 2015 01:42 CDT

nicholas
My educated guess is that at some not so distant point in the past you had to upgrade to a newer version of PHP. This is typically done by adding AddHandler lines to the .htaccess file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!