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Akeeba Backup for Joomla!

#22397 White Screen

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by nicholas on Thursday, 02 April 2015 01:11 CDT

Wednesday, 01 April 2015 20:20 CDT

Funkeytaste
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I have moved the website to a new server and installed, everything looks good however when I try and install an extension it goes to a white screen. Im guessing something is not right after moving my test site using the kickstart or something. I also noticed that my www needs to be in front of the domain in order to display. Any help would be appreciated thanks.

domain is kingcocos.com

Thursday, 02 April 2015 01:11 CDT

nicholas
TL;DR: This is not an issue pertaining to our software. This issue comes from a limitation on your new hosting environment.

A white page is the manifestation of a PHP timeout, PHP memory outage or a PHP error. Since it happens with every extension the PHP timeout is the most likely cause. I am making an educated guess that you have enabled the FTP options in Global Configuration to make your site work properly on the new server. This means that every file in every extension needs at least three FTP operations to be installed. This makes file operations slow and leads to PHP timeouts while installing extensions.

This issue is unrelated to our software. It is an issue which falls under generic hosting and Joomla! support. Per our Terms of Service we cannot provide any further assistance. Please contact your host and/or the Joomla! forum.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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