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Akeeba Backup for Joomla!

#22140 Erratic transfer to Box.com (webdav)

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by user68418 on Tuesday, 24 February 2015 09:02 CST

Tuesday, 24 February 2015 05:13 CST

user68418
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I run everyday a backup via a cronjob. The backup itself is running smoothly BUT the post backup is supposed to send the files to box.com via the webdav settings.
This procedure was running smoothly for months and it stopped suddenly to work since 2 weeks approximately and it seems there is no rule as the behavior is erratic.

I've just tried to run a cron job every 5 minutes and on 1 out of 3 backups only one is transferred without problem to my box account. The other ones are just mentioned OK with an hyperlink to transfer the files manually.

Any clue how to restore a good behavior ?

Thanks for your support.

Tuesday, 24 February 2015 07:42 CST

tampe125
Hello,

do you get a specific error?
Can you please attach a log of a failing backup?
I suspect Box.com server are randomly rejecting the connection: this is something we already saw with Amazon. If this is the case, sadly there's nothing we can do.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 24 February 2015 08:27 CST

user68418
After a careful review, I think there is a timeout issue when transferring the file to box.
Will try another web storage service :-(

Thanks

Tuesday, 24 February 2015 09:00 CST

tampe125
If you get a timeout error, please try lowering your part size, usually that does the trick.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 24 February 2015 09:02 CST

user68418
Ah yes, thanks for the tip. I'll modify the settings straight away

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