Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I am about to update a site from 2.5.28 to 3.3. I took a backup of the live site and downloaded it to my PC so that I could run and update it, using xampp as a development server. This is something I have done successfully with other sites but this problem is one I have not encountered before.

I loaded the backup file to the root of my development site along with kickstart.php (Core 4.0.0)

The extraction and installation appeared to run OK, but when I clicked the visit front-end button I got a 404 message. (And continue to get when I enter various URLs manually).

I have inspected the files on the server and they all appear to be in the correct place. I have created a test file that I have installed on the root and run that OK. I wondered if it might be something to do with my .htaccess and .htaccess.admintools files, so tried renaming them but to no effect.

I sort of presume that index.php is being loaded, and the 404 is coming from some other file that cannot be found - suggesting there is a problem with the development server path differing from the live site. I also note that there are a couple of folders in the root directory that I do not see on the live server. However, Akkeba Backup on my live site is installed where I would expect and so I would have expected it to work out the root location.

Any ideas on a fix would be much appreciated.

PS. Where do I find the LOG file you ask for?

Found the log file, hope it helps.

Thank you, that has fixed my access to the front-end.

However, I am now having problems getting into the back-end. I suspect it is something to do with me having set up .htaccess using Admin Tools but I am not sure what the solution is. I have tried removing the .htaccess file from the directory, but I still get the login window that precedes the normal Joomla! login.

I suppose I could try and disable those features on the live site, but I guess there must be a more elegant solution than that.

Thanks - I had missed the important point that the relevant files were in the administrator folder. No wonder messing around with the ones in the site root didn't make any difference.