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Akeeba Backup for Joomla!

#21863 No Extraction Happening

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by dlb on Thursday, 15 January 2015 08:33 CST

duanemitchell
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Developed a site locally on MAMP. Backed up with Akeeba and put in on the Rochen server. Used Kickstart Pro 4.0. First it gave an error telling me to rename the kickstart.php file to anything else. Nothing would happen unless I did that. So I did that and nothing. Does not extract. No activity at all. I downloard Kickstart Core and did not get the file rename report this time. But still nothing when I tried to extract the archive.

I did use the Akeeba eXtratct Wizard locally on the archive and that worked.

Thank you.

Duane Mitchell

dlb
As it says on the initial screen, there is a vulnerability in Kickstart Pro. If you use Kickstart to download an archive there is a possibility that a "man in the middle" could substitute a compromised version of your backup archive while you are downloading it. The attacker would have to know you are downloading the archive and would have to know the name of the program you are running and would have to already have a compromised version of your backup archive. The odds of this happening are insanely small, but it is theoretically possible. Renaming Kickstart Pro to something else significantly reduces the possibility of this happening, reducing the odds to virtually nothing. Kickstart Core does not have this vulnerability because it can't download an archive file.

Please check the permissions on your kickstart.php file (or renamed version). The permissions should be 755. If that is what they are, you can try 777. This is not a permanent file, so having it "too loose" for a short period of time is not a serious risk.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

duanemitchell
I appreciate the attention to detail when it comes to security. Thank you.

Rochen does not seem to allow me to set permissions to 777. I get a server error.

I tried the renaming of the kickstart.php file with Kickstart Pro and again, nothing happens. I get to step "5 Extraction" and there it stops. Nothing happens.

I switched to Kickstart Core with the same result though I don't have to rename kickstart.php. This will get me to the Extraction step with the permissions being 644. Changing them to 755 doesn't help.

Since I've been repeating this a lot of times I leave the original kickstart .zip file in the directory. If I point to that then it does get extracted. But point the script to the .jpa and nothing happens.

Thanks.

Duane Mitchell

duanemitchell
I've opened a ticket with Rochen but haven't heard back yet.

I tried saving the backup in .zip format. That didn't change anything. I did extract the .zip in the public_html directory and attempted to run the installer. I got as far as the database where I receiceved this error.

SQL=CREATE DATABASE `ma52ch19_rB9SamPwVs` CHARACTER SET `utf8`

dlb
OK, that one I know! The installer can not create a database, it would need root access in order to do that. You need to manually create the database, user and password before you start the installation.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

duanemitchell
The database issue may have been a config issue on my end, not sure, it was created in advance.

I did get this working with the help of Rochen support. I had to use their direct connect URL rather than the domain name. No idea why that worked and not the domain name? I can say that the extraction process was sloooooow.

After it extracted everything went well. I'm certain this was a server/hosting issue and not an Akeeba issue.

Thanks for your help.

Duane Mitchell

duanemitchell
This can be marked closed.

Duane Mitchell

dlb
You are welcome!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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