EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
Dear Akeeba
I'm in the process of migrating my 2.5.28 joomla websites to joomla 3.3
As my first tests did raise errors, I decided to go systematically from ground up and I thought akeeba backup and kickstart could help me a lot while this by allowing me to backup a state before making changes and restoring if something goes wrong.
I switched to a recommended host for doing that (siteground) and, in order to get a feeling of this migration process, I installed an original joomla 2.5.28 installation file with a new domain name.
The idea is to backup a working joomla 2.5.28, add an extension and migrate the result to joomla 3.3. If the migration fails, I know I have to contact the extension author for help. If it is OK, I can proceed to the next extension.
The problem is the following:
I just installed joomla 2.5.28 (barebone), akeeba admin pro and akeeba backup, proceed with a backup (jpa file). Of course this website migrates without problem to joomla 3.3
If then restore the jpa file on the same folder (with the same domain name, not en temp folder name). the joomla 2.5.28 site runs fine, but when I later migrates it to joomla 3.3, I get an the following error
I first made this test on a temp url (http://107.6.183.34/~geothe/domain/). It didn't work also. I later found explained in kickstart that was error prone, so I used real domain name, but without more succes.
500 - Internal Server Error
This is a temporary server error.
Please try to reload the webpage later.
If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.
Common reasons for this error are:
Incorrect file/directory permissions: Above 755.
In order files to be processed by the webserver, their permissions have to be equal or below 755. You can update file permissions with a FTP client or through cPanel's File Manager.
the site itself is not working at all :-(
I tried to flush the cache of my browser, of the host, I made sure the restore (with kickstart-pro.php) is made on the exact same folder as the original one (of course, I delete all before)
Of course, the specifications of Siteground are more than correct for a joomla 3.3 website (I checked them)
I asked them for help, and they returned me to akeeba...
I'm out of idea and I would really appreciate some help.
Description of my issue:
Dear Akeeba
I'm in the process of migrating my 2.5.28 joomla websites to joomla 3.3
As my first tests did raise errors, I decided to go systematically from ground up and I thought akeeba backup and kickstart could help me a lot while this by allowing me to backup a state before making changes and restoring if something goes wrong.
I switched to a recommended host for doing that (siteground) and, in order to get a feeling of this migration process, I installed an original joomla 2.5.28 installation file with a new domain name.
The idea is to backup a working joomla 2.5.28, add an extension and migrate the result to joomla 3.3. If the migration fails, I know I have to contact the extension author for help. If it is OK, I can proceed to the next extension.
The problem is the following:
I just installed joomla 2.5.28 (barebone), akeeba admin pro and akeeba backup, proceed with a backup (jpa file). Of course this website migrates without problem to joomla 3.3
If then restore the jpa file on the same folder (with the same domain name, not en temp folder name). the joomla 2.5.28 site runs fine, but when I later migrates it to joomla 3.3, I get an the following error
I first made this test on a temp url (http://107.6.183.34/~geothe/domain/). It didn't work also. I later found explained in kickstart that was error prone, so I used real domain name, but without more succes.
500 - Internal Server Error
This is a temporary server error.
Please try to reload the webpage later.
If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.
Common reasons for this error are:
Incorrect file/directory permissions: Above 755.
In order files to be processed by the webserver, their permissions have to be equal or below 755. You can update file permissions with a FTP client or through cPanel's File Manager.
the site itself is not working at all :-(
I tried to flush the cache of my browser, of the host, I made sure the restore (with kickstart-pro.php) is made on the exact same folder as the original one (of course, I delete all before)
Of course, the specifications of Siteground are more than correct for a joomla 3.3 website (I checked them)
I asked them for help, and they returned me to akeeba...
I'm out of idea and I would really appreciate some help.
