EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
Hi,
My host provider has just upgraded my Plesk Panel, which may be a coincidence, but I now find I cannot use akeeba to backup and I'm unable to update to the latest version - either from the Akeeba update or using a new fresh download. Each attempt to do this results in the error code - 500 Layout admin:com_akeeba/backups/default not found.
On checking the file system I found my backup folder and backup.php files had been deleted - not sure how. I have another Joomla site on the same hosting package, which has upgraded and will backup without a problem. I have replaced the missing folders and files from this installation, but this was unsuccessful in resolving the issue.
What should I do to resolve this issue?
Regards, Ian.
Description of my issue:
Hi,
My host provider has just upgraded my Plesk Panel, which may be a coincidence, but I now find I cannot use akeeba to backup and I'm unable to update to the latest version - either from the Akeeba update or using a new fresh download. Each attempt to do this results in the error code - 500 Layout admin:com_akeeba/backups/default not found.
On checking the file system I found my backup folder and backup.php files had been deleted - not sure how. I have another Joomla site on the same hosting package, which has upgraded and will backup without a problem. I have replaced the missing folders and files from this installation, but this was unsuccessful in resolving the issue.
What should I do to resolve this issue?
Regards, Ian.
