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Akeeba Backup for Joomla!

#21547 Save not working

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by Brice.Faure on Wednesday, 26 November 2014 05:34 CST

Wednesday, 26 November 2014 04:01 CST

Brice.Faure
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

when i start the save :

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
(HTML containing script tags)

Wednesday, 26 November 2014 04:23 CST

tampe125
Hello Brice,

can you please attach the log of the failed backup?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 26 November 2014 04:43 CST

Brice.Faure
this one ?

Wednesday, 26 November 2014 04:46 CST

Brice.Faure
may be like this

Wednesday, 26 November 2014 04:48 CST

Brice.Faure
Host (who is hosting your site, not your domain)
LWS : http://www.lws.fr/

Akeeba Backup version (x.y.z format)
Akeeba Backup Professional 4.1.0.rc2 (2014-11-19)

Wednesday, 26 November 2014 05:09 CST

tampe125
Looking at the log, it seems your server is using the open_basedir directive.
The version you are using has a known issue with such option, we have already developed a fix.
Please wait a couple of days until we release RC3 of Akeeba Backup.

If you really are in hurry, you can download the latest dev release, but if you are not I'd suggest you to wait for the next release candidate.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 26 November 2014 05:34 CST

Brice.Faure
Ok, i'm gonna wait for the next release.
Thanks very much for your answers, Geat Akeeba's staff.

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