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Akeeba Backup for Joomla!

#21537 Backup Failed

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Thursday, 27 November 2014 05:34 CST

Tuesday, 25 November 2014 08:53 CST

[email protected]
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I tray to make a backup, but is din't work. I have a screendump and a log file with the error massage.

Can you help me?



Sorry my English is not so good (I'am dutch)
Thanks, Joyce van der Hoorn

Tuesday, 25 November 2014 09:00 CST

tampe125
Hello Joyce,

it seems that on your server it's applied the open_basedir option.
Akeeba Backup RC2 has an issue when that option is enabled, however we have already developed the fix.
You will find it in the next release that will be published tomorrow.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 27 November 2014 03:14 CST

[email protected]
Hello,

I have update akeeba and try to backup, but it do not work.
Stil a error.
Can you help?

Thursday, 27 November 2014 03:41 CST

tampe125
Looking at your log I can see that the backup dies while trying to access to the directory webstats.
Usually this is a system directory, with read-only access that throws an error if you try to access it.
Can you please exclude it and try again?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 27 November 2014 03:54 CST

[email protected]
I have exclude the webstats directory, but is do still not work.

Thursday, 27 November 2014 04:22 CST

tampe125
Reading your log:
Scanning files of <root>/jooma3.3-oud/oud/old15/webstats

You have to exclude the webstats folder from all of your sites.

Moreover, backing up more sites at once isn't suggested, since it could lead to timeouts.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 27 November 2014 05:27 CST

[email protected]
Yes, finaly is works.
I have olso the "old" direction exclude.

Thank you!

Thursday, 27 November 2014 05:34 CST

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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