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Akeeba Backup for Joomla!

#21521 Backup Failed

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 24 November 2014 07:29 CST

Monday, 24 November 2014 05:22 CST

rkotting
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
(HTML containing script tags)

Back Up Failure. Went through the troubleshooter but none of the suggestions worked.

Monday, 24 November 2014 05:44 CST

nicholas
Please go to the Configuration page and click on Save & Close. Does this fix this issue?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 24 November 2014 06:04 CST

rkotting
Hi Nicholas,

It did not fix the issue. I even tried to uninstall and reinstall and it came up with the same error.

Monday, 24 November 2014 06:41 CST

nicholas
Please go to the Configuration page, set the File Scanner Engine to Large Sites and click on Save & Close, then take a new backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 24 November 2014 07:27 CST

rkotting
Perfect, Solved. Thank you for all the help.

Monday, 24 November 2014 07:29 CST

nicholas
Thank you very much for your feedback!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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