Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I get an error when I try to update through the Joomla installer I get:

Warning
JLIB_INSTALLER_ERROR_DOWNLOAD_SERVER_CONNECT

Error
Package download failed: https://www.akeebabackup.com/component/ars/?view=download&id=3026&dlid=&dummy=my.zip&dlid=195bae0761215187743270ab31959842


and when I try to upload the package file I get:

Error
There was an error uploading this file to the server.


This is a test site (a folder within the main directory) I am trying to upgrade.

I can think of two things that might cause this error:

1. Please check your Download ID. They have not changed in quite a while, but that would cause a download error.
2. A momentary communications problem between the servers. This should pass if you wait a few minutes.