Support

Akeeba Backup for Joomla!

#21476 4.1.0rc1 install does not preserve output directory

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 20 December 2014 17:20 CST

Tuesday, 18 November 2014 18:57 CST

petekuhn
I installed 4.1.0rc1 and did a backup. Everything seemed to work, but the backup file wasn't there. I looked at the configuration in the CP, and the Output Directory had reverted to the default, instead of preserving the directory I had set.

No need to respond to this,as I could fix it. But I wanted to report it.

Wednesday, 19 November 2014 01:48 CST

nicholas
Hello Peter,

I think I know exactly why this happened. I believe that all your settings in all of your profiles have been reset to default except the filters (files & directories exclusion, database table exclusion and so on). Am I right? I need this feedback to see if my hunch on what's going on is correct.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 19 November 2014 16:17 CST

petekuhn
I can't really say, as we only have one profile, and the only thing we changed from the default was the Output Directory.

Thursday, 20 November 2014 01:26 CST

nicholas
I've found out what is going on. The RC2 version fixes this issue. Unfortunately, sites which were already upgraded to RC1 can't be fixed. The problem was due to the encryption key file for the settings not being preserved on update.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 20 December 2014 17:20 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2014-12-20 17:20 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!