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Akeeba Backup for Joomla!

#21471 Error 500 on backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 19 December 2014 17:20 CST

user41141
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Error 500 on backup, i dont know why ;(

Error Message:

Sicherung fehlgeschlagen

Der Sicherungsvorgang wurde angehalten, da ein Fehler entdeckt wurde.
Die letzte Fehlermeldung lautet:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Server Error
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

Bitte klicken Sie auf den 'Protokoll ansehen' Button in der Werkzeugleiste, um das Akeeba Backup-Protokoll anzusehen und weitere Informationen zu erhalten.

Es kann sein, dass die Vorschläge von ALICE, unserem automatischen Protokollanalysator, nicht ausreichen. Der automatische Analysator kann nicht alle Problemfälle abdecken. Wir empfehlen Ihnen dringen die Schritt-für-Schrittanleitung unseres Troubleshooting-Assistenten, um schnell und einfach selbstständig zu einer Lösung zu gelangen.

Sollte das nicht helfen, zögern Sie nicht in unserem Supportforum um Hilfe zu bitten. Bitte beachten Sie, dass Sie ein aktives Abonnement benötigen, um in das Forum zu schreiben. Sollte Akeeba Backup Professional auf Ihrer Webseite bereits installiert gewesen sein (z.B. durch Ihre Webagentur), kontaktieren Sie bitte diese Person oder Agentur und nicht AkeebaBackup.com. Bitte wenden Sie sich in diesem Fall an die Person, welche Ihnen AkeebaBackup installiert hat, um das Problem zu lösen. Sollten Sie in unser Forum schreiben, vergessen Sie bitte nicht Ihre Sicherungsprotokolldateian Ihren Beitrag anzuhängen, damit wir Ihnen schneller helfen können.

nicholas
Akeeba Staff
Manager
Please file your ticket in English. None of us speaks German and Google Translate doesn't help much. Moreover, in order to be able to help you, we need you to provide the backup log file. Thank you.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user41141
Hi, sorry i deled the german files.

Backup Failed

The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Server Error
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

Please click the 'Analyse Log' button below have Akeeba Backup analyse its log file for further information.

Following the suggestions of ALICE, our log analyser, may not be enough. The automatic log analyser cannot cover all possible problem cases. We strongly recommend going through the step-by-step instructions in our troubleshooting wizard to easily resolve this issue yourself.

If this doesn't help, please do not hesitate to ask for support in our support ticket system. Do note that you need an active subscription to request assistance through the ticket system. If Akeeba Backup Professional was installed on your site by a third party -e.g. your web developer- please do not contact AkeebaBackup.com for support. Instead, contact the person who installed the software on your site and request assistance to solve this issue. If you do post to our ticket system, please remember to ZIP and attach your backup log file in your post so that we can help you faster.

nicholas
Akeeba Staff
Manager
Normally I also need the backup log file. However, since I've seen other sites with a similar issue, I can propose a solution. Please go to the Configuration page and change the File Scanner Engine to Large Sites. Click on Save & Close and take a new backup.

If the backup succeeds, please go back to the Configuration page and change the File Scanner Engine to Smart Scanner. Click on Save & Close and take a new backup. Let me know if this second backup worked or if it resulted in a 500 error. If it failed, please send me your backup log file. I want to determine exactly why this happens on some sites but not on any of our test and development servers.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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