Akeeba Backup for Joomla!

Tuesday, 28 October 2014 03:05 CDT

bmm01

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I had trouble upgrading from Akeeba Backup Pro 3.11.2 so I installed 4.0.4 and then upgraded that to 4.0.5 which seemed to work (no more AJAX errors).

I completed a backup but when I restore it, it gives me a 404 on the backend and many links are not working so I read the documentation that said it's probably only a partial restore.

I then went back to try again and now get the AJAX error once more.

I have run ALICE and tried the various troubleshooting steps but as it tells me the installation is broken I figure that there is something major wrong.

Log file is attached.

Thanks for your help.

Tuesday, 28 October 2014 04:09 CDT

nicholas

Please go to your site's Global Configuration and set "Error Reporting" to "Development" and "Debug Site" to "Yes". Then retry the backup. Please copy the exact message you got and attach the new log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 28 October 2014 05:16 CDT

bmm01

Thanks Nicholas

The error is:

Invalid AJAX data:
Fatal error: Call to a member function getExtension() on a non-object in ../administrator/components/com_akeeba/akeeba/utils/filesystem.php on line 165

Regards
Brett

Edited by bmm01 on 2014-10-28 05:17 CDT

Tuesday, 28 October 2014 05:17 CDT

bmm01

Log file with full reporting

Tuesday, 28 October 2014 07:20 CDT

nicholas

That's interesting. This error means that you are missing necessary files. Please use an FTP programme or your hosting control panel's file manager to go into the directory administrator/components/com_akeeba/akeeba/engines/archiver. Do you see a file named jpa.php and another one named zip.php? If either of these files is missing the most likely explanation is a major issue with your host removing files without your consent for no good reason as detailed here: https://www.akeebabackup.com/home/news/1536-new-threat-hosts-delete-files-without-asking.html If this is the case the only sensible thing to do is first contact your host and if they decline to help you just move to a decent host.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 28 October 2014 23:11 CDT

bmm01

OK thanks Nicholas

That was the issue - those files were missing!

Seems there is a script running that deletes them so I will take it up with the host.

Thanks for the quick resolution.

Wednesday, 29 October 2014 02:18 CDT

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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