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Akeeba Backup for Joomla!

#21116 support

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by nicholas on Wednesday, 01 October 2014 07:44 CDT

ivanx
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Description of my issue:
I am disappointed with the lack of communication from you. I have a paid subscription for akeeba backup and admintools. I spent several hoursthis morning trying to work out why my sites were blank and eventually found the problem, admintools 3.2. My point is ok you messed up with this release but why didn't you send out emails to all the subscribers so at least we would know what was going on and how to fix it. Isn't that part of what we are paying for? I am sure most people using your products have commercial sites that need to be reliable and admintools is there to keep the sites safe. So I update. I will never get those lost hours back but maybe some lessons csan be learnt. Thanks for the great products admintools when it works does stop a lot of intrusions.

 http://cqrhosting.com

nicholas
Akeeba Staff
Manager
I beg your pardon? What lack of communication are you talking about? As soon as I woke up this morning and saw the problem which was caused I published https://www.akeebabackup.com/home/news/1607-problems-with-admin-tools-3-2-x.html with instructions on how to fix it and why this happened. I also published a link to this article on Twitter, Facebook and Google+. Moreover I have already replied to 19 emails and 27 tickets about this question. How does it exactly constitute lack of communication?

If you are talking about the nine hours I was asleep after 2 days of staying awake fixing a security issue and the problem caused by the initial fix to this security issue, yes, there was no communication. I only went to bed because I couldn't focus my eyes on the screen any more. Would you like it better if a sleep deprived developer would reply nonsense? I had already put two days of no sleep in front of a monitor rushing like hell, not to mention the previous five days when I only had the chance of sleeping 5 hours per day as I working 16 hours a day to protect you against a (medium priority) security issue with our software and Joomla! itself. I could pretend that the security issue didn't exist –after all, it's extremely unlikely that someone can exploit it– but that's definitely NOT what you're all paying me for. I hope you agree.

As I wrote in the announcement, yesterday I had to test 960 combinations of packages, Joomla! versions and PHP versions. Sorry, I honestly fucked up big time and missed ten. Read the announcement, it's my admission of guilt if you'd like. It's just my luck that the ten out of 960 combinations I missed was Admin Tools 3.2 on Joomla! 2.5. I am deeply sorry that this happened and I am taking measures for this to never happen again (automated testing; read below).

Unfortunately, the need to release in a hurry came in the middle of our preparations to introduce automated testing. Part of our preparations was to break the Admin Tools' plugin code to a smaller collection of files which could be individually tested. That work was complete but the testing wasn't. That's why version 3.2 broke and that's why the last 8 hours I am busting my butt off to get automated testing off the ground before releasing a new version in several weeks' time.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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