Akeeba Backup for Joomla!

Wednesday, 01 October 2014 05:19 CDT

user85291

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Tried to update from v4.0.2 to 4.0.3 by updating in extension manager and uploading and installing v4.0.5 via extension manager. Akeeba backed up and then gave this error when trying to install:
JLIB_INSTALLER_ERROR_NO_FILE
Error installing component

Now Akeeba has dissappeared from my components menu

I tried uploading and installing 4.0.2 again, but now received this same error:
JLIB_INSTALLER_ERROR_NO_FILE
Error installing component

I couldn't see find this error in any documentation or tickets.

This is after I was advised my server was deleting php files, which was then rectified.

I cannot include an akeeba log file as I don't know where to find one since I can't seem to access the component on my site anymore. When I search extensions v4.0.2 is there.

- I just managed to access akeeba from the main control panel, but now i don't know how to send the log file.

Edited by user85291 on 2014-10-01 05:26 CDT

Wednesday, 01 October 2014 05:29 CDT

nicholas

The packages of our latest versions of our components are rather big. Since the default maximum upload size on most servers is just 2Mb this may cause an upload error. The best solution is to ask your host to set the following in the server's php.ini:

upload_max_filesize = 10M
post_max_size = 10M

If this is not possible, there's a good chance that the following lines in your .htaccess file may work on most servers:

php_value upload_max_filesize 10M
php_value post_max_size 10M

There is also another alternative, but it won't work on all hosts: installation by URL. Please go to the Download section of our site and select the software and version you want to download. Next to the "Download now" button you will see a link called "DirectLink". Right click on it and select "Copy link address" (the exact phrase depends on the browser, but it should have to do about copying the link or its address / URL / location).

Now go to your site's back-end, Extensions, Extensions Manager and find the Install from URL field. Note: on Joomla! 3.x you have to click on the "Install from URL" tab to see that field. Replace the contents of the "Install URL" field with the contents of your clipboard (the DirectLink URL you copied above) and click on the "Install" button next to this textbox. As long as your server supports installing extensions from URL the installation should go through.

If this still doesn't help you can always follow the manual installation instructions in our troubleshooting documentation.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 October 2014 07:30 CDT

user85291

I tried these suggestions, but it gave the same issue.

In the end I uninstalled akeeba and installed v 4.0.5.

Now it seems to be working. Can you tell me why this would be?

Wednesday, 01 October 2014 07:49 CDT

nicholas

Most likely your host needed some time before integrating your php.ini / .htaccess changes to the server configuration. The time it took you to uninstall the component was as much time your server required to get the upload size changes integrated.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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