EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it. (I have attached the akeeba.restorepoint.log ... is that the right log file you need? I had to change the .log extension to .txt to be able to attach it.)
Description of my issue:
I have admin tools pro and akeeba backup pro installed on a site with the latest version of Joomla 2.5.
I got a notice that admin tools needed upgrading, and went to upgrade it via the extension manager Update tab, and during the Akeeba backup of a restore point, I got:
Backup Failed
The backup operation has been halted because an error was detected.
The last error message was:
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Please click the 'Analyse Log' button below have Akeeba Backup analyse its log file for further information.
I had got the error on a previous occasion and when I ran the Analyse Log button, I got no information.
Now if I try to navigate anywhere, I have a completely blank white screen, both front end and back end.
There are no php errors in my system error files.
I tried disabling (renaming) .htaccess. I tried re-enabling the default htaccess.txt. No change, still the white screen everywhere.
I tried deleting the akeeba backup component (except for the critical two folders and files) as per https://www.akeebabackup.com/documentation/akeeba-backup-documentation/instts-blankpagebackup.html but it made no difference.
I tried to find a way to re-install admin tools manually (as per https://www.akeebabackup.com/documentation/admin-tools/installing.html but the instructions still require backend access so I don't know how to manually upgrade via ftp.
I cannot follow the majority of troubleshooting instructions as I have no access to the backend.
I am at a loss as to what to do other than a complete restore from backup.
Description of my issue:
I have admin tools pro and akeeba backup pro installed on a site with the latest version of Joomla 2.5.
I got a notice that admin tools needed upgrading, and went to upgrade it via the extension manager Update tab, and during the Akeeba backup of a restore point, I got:
Backup Failed
The backup operation has been halted because an error was detected.
The last error message was:
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Please click the 'Analyse Log' button below have Akeeba Backup analyse its log file for further information.
I had got the error on a previous occasion and when I ran the Analyse Log button, I got no information.
Now if I try to navigate anywhere, I have a completely blank white screen, both front end and back end.
There are no php errors in my system error files.
I tried disabling (renaming) .htaccess. I tried re-enabling the default htaccess.txt. No change, still the white screen everywhere.
I tried deleting the akeeba backup component (except for the critical two folders and files) as per https://www.akeebabackup.com/documentation/akeeba-backup-documentation/instts-blankpagebackup.html but it made no difference.
I tried to find a way to re-install admin tools manually (as per https://www.akeebabackup.com/documentation/admin-tools/installing.html but the instructions still require backend access so I don't know how to manually upgrade via ftp.
I cannot follow the majority of troubleshooting instructions as I have no access to the backend.
I am at a loss as to what to do other than a complete restore from backup.
