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Akeeba Backup for Joomla!

#21056 can't get to Akeeba backup - blank page only?

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Akeeba Backup version
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Latest post by tampe125 on Monday, 29 September 2014 08:06 CDT

Monday, 29 September 2014 07:30 CDT

molsond
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:I've installed the newest version (4.0.3) of Akeeba backup on a newly created Joomla 3.2.4 website. However when attempting to go to the Akeeba control panel I am getting a blank page - nothing is happening.

I've tried uninstalling then reinstalling the Akeeba program but nothing changes.

I've read another post which had the same issue (quite an old problem from more than a year ago) in which you told the person to upgrade to the latest version of Akeeba, following which to rename the .htacess file to htacess.bak - I already have the latest verion of Akeeba so I tried renaming the .htacess file and nothing changed!

I can't see any error logs, and I'm hoping you'll be able to help me.

Thanks

Monday, 29 September 2014 08:06 CDT

tampe125
Hello Dave,

can you please turn on Debug mode and set the error reporting to Development inside Joomla configuration page?
Then surf to Akeeba Backup page, you should see an error message.
Please post it here, so I can understand what's going on.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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