Support

Description of my issue:

I found the reason for the 500 Server error when backing up to dropbox. If you have a \ (backslash) instead of a / (forward slash) in the directory name for saving to dropbox (the box has the tooltip "The directory within your dropbox account where...") it gives the 500 error.

In my case (my own stupidity) I had a mixture:

/WebsiteBackups\mysitename and changing it to /WebsiteBackups/mysitename fixed it.

It might be an idea for Akeeba Backup to either silently change \ to / when a user types it in, or warn that \ should be /

It is possible there are other characters that should not be allowed in the dropbox folder name, but \ definitely causes the 500 error.

Hope that helps!

Brian

Uh... yeah.... OK. I just thought it would be helpful to at least give a warning to the user that the backslash might cause a problem. At present, it does cause the 500 error and I spent hours trying to figure out why.

Brian

Thanks, I did indeed read the documentation and of course it was my mistake that I had put in \ instead of / but nowhere in the documentation does it mention that this can cause a 500 error.

Because all my sites use FastCGI, there is no way to find out the cause of a 500 error because it isn't logged in any log file I could find. So, I visited here to search for 500 errors and found someone else reporting the 500 error but the ticket was closed with no cause found.

So, I thought it would simply be helpful to others facing the same problem to have it logged that this is one of the causes. :-)

Brian

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.