Support

Akeeba Backup for Joomla!

#20999 Server overload with frontend backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by WoodyF4u on Tuesday, 23 September 2014 08:38 CDT

WoodyF4u
At 3 of my sites I have problems with Akeeba Backup.
In the backend I see a lot of Failed messages.
This weekend my hoster blocked these sites cause the server went slow.
I asked the provider for access to the sites. I deleted the cronjobs and after that the server load was normal again.
Akeeba Backup was trying and trying over and over again. So in the backend I saw a lot of Failed attempts. That created a big use of file space.

The backup is starting with a cronjob using the wget command.

The problem is at these sites:
http://stukadoorsbedrijfrommers.nl
http://dvmd.nl/
http://frommadivas.eu/


I have attached the logfiles of these sites.
I hope you can tell me what I can do to fix this.

I have 2 other sites at the same server at the same provider. These 2 are running normal with the same settings.
Best regards,
Wouter (WoodyF4u)

nicholas
Akeeba Staff
Manager
I checked your backup log files. The first and third log file tell me that the backups were killed as soon as they started. The second one takes 3 hours 20 minutes before it's killed. Looking at the log, this is a fairly standard, small site which should be backing up in a matter of 30 seconds to 2 minutes. Judging from that, your server is approximately 300 times slower than our host, SiteGround. This is not normal, by any means.

My educated guess is that the backup failure is the CONSEQUENCE of the server being slow, not the cause of it.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

WoodyF4u
Ok that sounds as a reason.
But why is it that two other sites at the same server are running without problems?
I used the same configuration with the same cronjobs (copied from the Akeeba Backup component.
Best regards,
Wouter (WoodyF4u)

nicholas
Akeeba Staff
Manager
I have a suspicion. Did you try running all of the site backups at the same time? That would be a very bad idea. Ideally, each backup should start 30-60 minutes after the previous backup has completed. This will prevent bottlenecks on the server.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

WoodyF4u
There was 30 minutes between each backup.
I will reschedule the backups tonight and then see what happens

Thanks for that suggestion.
I'll let you know if that solved the problem.
Best regards,
Wouter (WoodyF4u)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!