Akeeba Backup for Joomla!

#20941 Upgrade to 4.02 Failed

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

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PHP version

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Akeeba Backup version

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Latest post by on Wednesday, 15 October 2014 17:20 CDT

Monday, 15 September 2014 04:06 CDT

user81481

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Can't upgrade to version 4.02 whenever i run the Joomla Components Update or even if i use the installer...
I get this error at the end of the procedure:

JLIB_FILESYSTEM_ERROR_COPY_FAILED
JLIB_INSTALLER_ERROR_FAIL_COPY_FILE

Thnks for your attention.

Luca Sabia
Planet Office

Monday, 15 September 2014 07:54 CDT

nicholas

Please note that the update process is executed by Joomla! itself, not our code. I believe that your problem is a badly configured / unwriteable tmp directory or missing FTP configuration in your Global Configuration. You can find common troubleshooting instructions for Joomla!'s extensions installer/updater in https://www.akeebabackup.com/documentation/troubleshooter/abinstallation.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 15 October 2014 17:20 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2014-10-15 17:20 CDT

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