Support

Akeeba Backup for Joomla!

#20786 Error! Could not find a Joomla! XML setup file in the package.

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by dlb on Monday, 25 August 2014 09:51 CDT

Monday, 25 August 2014 08:38 CDT

ilfriz80
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I would like to update to 3.11.4 but it give me this message :

Error! Could not find a Joomla! XML setup file in the package.

How can I solve this matter?
thank you

Monday, 25 August 2014 09:51 CDT

dlb
Please double check your Download ID in Backup against the one on the My menu item above. The IDs changed a while back.

Nicholas has changed the way the Download IDs are calculated to prevent this from happening in the future.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!