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Akeeba Backup for Joomla!

#20721 System has not come up after an apparently successful restore.

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by tampe125 on Wednesday, 13 August 2014 07:32 CDT

bibbp
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I saved the site www.whera.org.uk through the backend before running a migration tool to upgrade to Joomla 3.3. Save completed normally as usual. The upgrade failed so I ran kickstart.php as I have many times, and it completed successfully. The site does not come up with a 500 Internal Server error on the front end. GoDaddy say there is nothing in their logs, and in the backend with the following error:

Fatal error: Call to undefined method JAdministrator::setHeader() in /home/content/35/11892335/html/whera.org.uk/libraries/cms/html/behavior.php on line 712

tampe125
Akeeba Staff
Hello Peter,

when you restored the site, did you extracted it directly on your site root, on top of the failed upgrade?
Please clean your site root removing all the files, then move the archive + kickstart and try again.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

bibbp
That worked perfectly. Thank you so much. I should have thought of that myself!

Peter

tampe125
Akeeba Staff
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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