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Akeeba Backup for Joomla!

#20719 Not backing up all files

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 21 August 2014 09:42 CDT

Tuesday, 12 August 2014 19:40 CDT

user84634
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: the administrator directory is not back up

my website is http://www.divesitenet.com

Tuesday, 12 August 2014 19:44 CDT

user84634
i can give you access to the backend if needed

Tuesday, 12 August 2014 23:01 CDT

dlb
There are several folders being skipped. Your current backups are not reliable to restore your site.

Go to Files and Directories Exclusion and press the Reset all Filters button at the top of the page. That is the most likely cause of the problem. It could also be an exclusion under RegEx Files and Directories Exclusion, but that is much less likely.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 14 August 2014 13:56 CDT

user84634
Hello, and thankyou for the quick responce.

yes that reseted the files and know i am backing up The administrator dir.

Now when i test my restore , i get a message for a missing Class

Fatal error: Class 'Facebook' not found in C:\Program Files (x86)\NuSphere\TechPlat\apache\htdocs\components\com_community\libraries\facebook.php on line 56

i have tested backup / restore on a weekly bases and never got a problem before.

Thanks
Pierre

Thursday, 14 August 2014 14:11 CDT

dlb
Pierre,

Please post a new backup log and I'll try to figure out what is being skipped. Thank you.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 20 August 2014 20:07 CDT

user84634
Sorry for the delay. Here is today backup log

Thursday, 21 August 2014 09:42 CDT

nicholas
Hello Pierre,

According to your log file your administrator directory is backed up just fine. The only excluded files are the Thumbs.db and .DS_Store files which are used by Windows and Mac OS X respectively to store thumbnails of the contents of the directory. These files must not be uploaded to your site, that's why they are automatically excluded. Moreover they have nothing to do with your issue.

A quick Google search of your error message tells me that this is an issue with Jomsocial. Unfortunately JomSocial has chosen not to display public forum replies to non-subscribers. Therefore I have to close this issue and kindly ask you to contact them for further support with what seems to be an issue with their paid software.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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