Support

Hi Akeeba Backup Team

We use Akeeba to backup and upload the jpa files to our remote ftp Server, we backup about 30 Websites with the perfectly working cron Jobs fulfilling the work in the configuration.

However, on one site, that is the only on on this host, remote ftp upload doesn't work. Settings were the same, confidentials work fine, testing upload works, running log analyzer works but then the process waits while 'post-processing engine......' and then finalizes the backup but with error code:

[140811 22:37:20] Failed to process file <root>/administrator/components/com_akeeba/backup/site-mydomain.ch-20140811-203519.jpa
[140811 22:37:20] Error received from the post-processing engine:
[140811 22:37:20] Uploading <root>/administrator/components/com_akeeba/backup/site-mydomain.ch-20140811-203519.jpa has failed.

i tried playing with split archives, changing the values, asked the host for help and they increased max_execution Limit for php to 300, but it didn't help...

So i Need your assistance:)

Thank you in advance for your help, best regards

kcirtap

Your PHP timeout value is 300 seconds but the FTP upload failed after only 90 seconds. That looks like a timeout. Please try your backup with a ridiculously small part size, like 10 mb. What we're trying to figure out is if you can upload the parts with a smaller part size. If we can, then we need to figure out how large a part size works.