Support

Akeeba Backup for Joomla!

#20675 After months without problems, backup suddenly fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Thursday, 07 August 2014 04:18 CDT

nrgiser
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
After many months of successfull backups of one of my sites, it suddenly stopped working 2 days ago. I guess something changed on the server at my host (it's the only website that's still being hosted at Versio.nl, the others are at Siteground). I don't think it's caused by updates because the last round of updates I did was 2 weeks ago and the backups started failing 2 days ago.

My backups are triggered every night by a cron job. Today I started them manually from the backend and it fails. The first time I ran the troubleshooter it gave me 2 warnings: to many tables to backup and archive part size not set. I fixed these warnings but the backup still fails.
I get this error message:

Backup Failed
The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 0 (error)
Internal status: error
XHR ReadyState: 0
Raw server response:


I also checked the servers disk space but that's no problem. More than 7GB free.

I've tried to go through the log file but I don't know what to look for. I tried to search for the word 'error' but that only returned files with the word 'error' in their names. And 'failed' didn' return anything.

So I'm a bit out of options now.

Can you help me find out what's causing these failed backups?

Thank you.

Kind regards,

Jan Buskens.

tampe125
Akeeba Staff
Can you please download the latest dev release and try again?
If it's still failing, please try to use the following settings:

- minimum execution time 1s
- maximum execution time 7s
- runtime bias 75%

Let me know if you can fix this issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

nrgiser
Hi David,

I installed the latest dev version and now the backup completed successfully. But... It halted twice and continued. I guess it's good that it finally finished successfully but I still wonder what is causing the problem.

Kind regards,

Jan Buskens.

tampe125
Akeeba Staff
Since backups simply stopped to work, it means that the host just changed something inside server configuration that halts the backup after a certain amount of time.
Sadly there could be one thousand of things that your host could change (literally!) and we can't possibly know what happened.

However, we created a workaround for this: resumable backups.
So, even if your host kills the process, you can simply start it again, resuming it form the latest completed step.

If you want more info about this issue, you should contact your hosting and ask him why they are killing the backup process, they could give you more information on it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

nrgiser
OK. Thank you for the info and de quick responses.

Kind regards,

Jan Buskens.

tampe125
Akeeba Staff
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!