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Akeeba Backup for Joomla!

#20609 Remote FTP Failure

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
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Latest post by nicholas on Monday, 28 July 2014 14:07 CDT

Monday, 28 July 2014 08:14 CDT

[email protected]
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I just started using a FTP server to store my backups. Over the weekend I found that this site has stopped transferring the backups to the server. I had the part size at 98 Mb and moved it down to 25 Mb and I still get the issue. I am able to transfer sites much larger than this one without a problem. Any ideas?

Monday, 28 July 2014 10:57 CDT

dlb
We need to talk to Nicholas about this issue. He is attending a conference today, he should be back tomorrow or Wednesday.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 28 July 2014 14:07 CDT

nicholas
It looks like the remote server rejects the upload. Please check that the connection details are valid first, using the Test FTP Information button in the Configuration page of Akeeba Backup. Also please check that the directory you have specified is valid and already exists on the remote FTP server (Akeeba Backup won't create a new one). Also, since this started happening all of a sudden I can only GUESS that this might also be related to the permissions of the FTP server's directory, or using up the remote FTP server's quota. That's all we can do to help, I'm afraid :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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