Akeeba Backup for Joomla!

Tuesday, 22 July 2014 17:08 CDT

JeremyJ

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: How do you suggest moving a site where I am unable to perform a Backup of the latest version of the site?

Can you suggest some options for Godaddy customers to help them move their sites since backing up with Akeeba is not possible?

thanks

Wednesday, 23 July 2014 01:43 CDT

nicholas

Akeeba Backup doesn't make backing up your site possible, it only makes it easier. You can always create a ZIP of your public_html's contents with cPanel's File Manager and create a SQL dump of your database using phpMyAdmin (also accessible through cPanel). When moving to a new host you simply extract the ZIP file into the new host's public_html and restore the SQL dump using phpMyAdmin – or ask your new host to do that for you if the file is rather large. Then you just need to edit your configuration.php file to reflect the new host's database connection information.

For detailed instructions please read the official Joomla! documentation page on moving your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 23 July 2014 10:35 CDT

JeremyJ

Thank You. Can you also tell us what GoDaddy changed specifically on their servers to make Akeeba no longer work? I would like to file a complaint with them but know that it won't go anywhere unless I have some specifics of what changed on July 18th.

Thanks again.

Wednesday, 23 July 2014 10:41 CDT

nicholas

Can you also tell us what GoDaddy changed specifically on their servers to make Akeeba no longer work?

This is what the engineers at GoDaddy are trying to find out right now. Since I can't know how their servers are configured I can't say for sure. I have my suspicions, I shared them with GoDaddy engineers, they are looking into it. That's all I can currently tell you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 23 July 2014 11:15 CDT

JeremyJ

OK. Please keep us posted. I would love to instead use Akeeba to package and transfer my sites to a new server if Godaddy enables Akeeba Backup to work again if at least only for a short time.

thanks

Thursday, 24 July 2014 01:16 CDT

nicholas

We are working on two different possibilities to help you guys not having to switch hosts.

For starters, we are in contact with GoDaddy trying to find what caused the problem.

In the meantime I am working on the possibility to have the backup auto-resume after failure. This would allow back-end backups to run even when server restrictions kill them, as long as the problem wasn't a backup part size issue or a server timeout. In theory it should be possible and should work. However, until it's written and tested I can't promise it is a viable solution.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 24 July 2014 16:02 CDT

JeremyJ

Thanks for your hard work. I have my fingers crossed for a solution.

Friday, 25 July 2014 03:55 CDT

nicholas

GoDaddy notified us yesterday that they found the problematic patch on their servers and are rolling it back. Akeeba Backup should work on their servers by Monday evening at the latest.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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