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EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I'm attempting to restore an older version of the site but keep getting this response no matter what backup I try to restore from -

The extraction has failed
Extraction of the backup archive has failed.
The last error message was:

The file is not a JPA archive


Please help. I've attempted to restore 2 different websites. One using a backup from March and the other website using a backup from yesterday, neither works.

Thank you

Please try to extract the archive on your local computer with the eXtract Wizard available here: https://www.akeebabackup.com/download/akeeba-extract-wizard/akeeba-extract-wizard-3-3.html.

Please zip and post your backup log file. Normally, the log needs to match the problem archive, but in this case I can find what I'm looking for in a current log.

What should I do once the file has been extracted?

-ms

jpa file extracted successfully.

-ms

That's REALLY GOOD news. That means that the archive is not really corrupt. Frankly, I didn't think it would extract. I don't need the backup log, you proved what I was looking for is not the problem.

How were you trying to extract the archive when you got the error message? If you were using Kickstart.php, then re-download, extract and upload a fresh copy of kickstart and let's see if kickstart is the problem.

How did the archive get where you were trying to extract it? You need to move the archive via FTP in binary mode. ASCII mode will corrupt the archive, Auto mode makes your FTP client guess what mode it should use.

If all else fails, we can upload the individual files to your site via FTP, then continue the restore from there.

I use S3 for storage so when the backup is done it sends it to S3. I need to restore this sie to an earlier version so I go in to Akeeba and perform an import from S3 to get the backup I would like to restore. Once it's loaded, I click on the backup and click restore from the Akeeba menu. I leave everything defaulted (overwrite existing files). This is when I get the error.

-ms

I may have found the issue, import from S3 corrupts the file.

-ms

Is the archive one piece or in parts? How big is the archive?

On piece - 49mb

-ms