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Akeeba Backup for Joomla!

#20480 AJAX Loading Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Friday, 11 July 2014 08:55 CDT

Tariaki
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Tried changing configurations as suggested on different posts but nothing helps...
Getting the following error :

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

Please click the 'Analyse Log' button below have Akeeba Backup analyse its log file for further information.

Please help ??

tampe125
Akeeba Staff
Hello Avi,

your installation seems corrupted. Can you please install Akeeba Backup again without uninstalling it and try again?
By the way, what's your hosting?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tariaki
Hi Davide

I have tried installing again without unistalling as was suggested in a post I saw but that didn't help.

I don't know who the hosting company is - I got the cpanel logins only from a client. Their developer is giving them some hard time so I can't even ask...

Any other ideas?

Thanks :)

tampe125
Akeeba Staff
So far, every time we saw this issue, it was caused by the hosting company.
Some of them will rename Akeeba Backup files because they found "suspicious" words inside them, like pack or symlink.
As you can easily image, renaming (or even worse deleting) files will lead to fatal errors, this is why your log interrupts after few lines.

Can you please run a kick check in the administrator/components/com_akeeba/akeeba folder and subfolders, looking for a file that contains a number? Something like foobar.1.php.
Usually the hosting company renames them using this pattern.

If you can't find any renamed file, most likely it was deleted, this means that you have to confront your remote installation with a fresh downloaded package.
Usually the hosting company will touch the files under the folder I wrote above.

If you can confirm this is your scenario, the only solution is to change your hosting company or ask them to stop this kind of actions.

Knowing the name of your hosting company will speed up the test, since we maintain a list of such companies.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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